Terms customer information
1. Scope of application
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, product availability
6. payment arrangements
7. Retention of title; set-off; right of retention
8. Warranty and warranty
9. Liability
10. Withdrawal
11. Exclusion of the right of withdrawal
12. Returns
13. Return costs in the event of cancellation
14. Storage of the contract text
Privacy Policy
16. Jurisdiction, applicable law, contract language
1. Scope of application
1.1. The following General Terms and Conditions apply exclusively to the business relationship between Aquacentrum, owner Yasin Akgün, Münchener Str. 4a, 85748 Garching, Germany (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and grievances on weekdays from 12:00 pm to 18:00 pm by telephone at +49 89 416117990 and by email at ppgad@pucrs.br.
1.3. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity (§ 13 BGB).
1.4. Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity in writing.
2. Offers and service descriptions
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but a solicitation of an order. Performance descriptions in catalogs as well as on the websites of the seller do not have the character of an assurance or guarantee.
2.2. All offers are valid as long as stocks last, unless otherwise stated. Errors and omissions are reserved.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the [Add to shopping cart] button.
3.2. The customer can then proceed to complete the order process by clicking the [Proceed to Checkout] button within the shopping cart.
3.3. By clicking the [Buy] button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can view and change the data at any time. Required fields are marked with an asterisk (*).
3.4. The seller then sends the customer an automatic acknowledgment of receipt by e-mail in which the order of the customer is re-listed and which the customer can print out using the function "print" (order confirmation). The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not represent acceptance of the request. The purchase contract is only concluded when the seller sends the ordered product to the customer within 2 days or dispatches it Has confirmed to the customer within 2 days with a second e-mail, express order confirmation or delivery of the invoice.
3.5. If the seller allows a prepayment, the contract comes with the provision of the bank data and payment request. If the payment has not been received by 10 within one calendar day after the order has been sent, the vendor will withdraw from the contract with the result that the order is lapsed and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the article with prepayment payments therefore takes place longest for 10 calendar days.
4. Prices and shipping costs
4.1. All prices shown on the website of the seller are inclusive of the applicable statutory value-added tax.
4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on the shipping costs page and during the ordering process.
5. Delivery, product availability
5.1. If no copies of the product selected by the customer are available at the time of the customer's order, the seller will inform the customer of this in the order confirmation. If the product is permanently unavailable, the seller will refrain from a declaration of acceptance. A contract is not concluded in this case.
5.2. If the product specified by the customer in the order is only temporarily unavailable, the seller will also immediately inform the customer of this in the order confirmation. If delivery is delayed by more than two weeks, the customer has the right to withdraw from the contract. In this case, the seller is also entitled to withdraw from the contract. The seller will immediately reimburse any payments the customer may have already made. If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
6. payment arrangements
6.1. The customer can choose from the available payment methods during and before completing the order process. The following payment methods are available:
- Advance payment (bank transfer)
- PayPal (including installment payments)
- Kreditkarte (Visa, Mastercard)
- Apple Pay
- SEPA Direct Debit
- Klarna (installment purchase and instant purchase)
- Buy it now (Pay now)
- Instant bank transfer (MovePayment)
6.2. Payment processing is handled by our payment service provider Mollie BV (Keizersgracht 126, 1015 CW Amsterdam, Netherlands) or the respective third-party provider, depending on the payment method chosen. The terms and conditions of the respective payment service provider also apply.
6.3. If you select the payment method "prepayment/bank transfer", we will provide you with our bank details in the order confirmation. The invoice amount must be transferred within 10 calendar days of receipt of the order.
6.4. If you choose to pay in installments (e.g., via Klarna or PayPal), the terms and conditions of the respective provider also apply. Mollie and Klarna reserve the right to conduct a credit check. For more information, please refer to their privacy policies. Mollie or Klarna.
6.5. If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay default interest of 5 percentage points above the base interest rate.
6.6. The customer's obligation to pay interest on arrears does not preclude the seller from asserting further default damages.
6.7. The customer shall only be entitled to set off his counterclaims if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention insofar as the claims result from the same contractual relationship.
7. Retention of title; set-off; right of retention
7.1. For consumers, we retain title to the goods until full payment of the invoice amount. If you are an entrepreneur acting in the course of your commercial or independent professional activity, a legal entity under public law, or a special fund under public law, we retain title to the goods until all outstanding claims arising from the business relationship with the customer have been settled. These security rights are transferable to third parties.
7.2. You are only entitled to set-off if your counterclaims have been legally established or are undisputed or acknowledged by us. Furthermore, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship.
7.3. If the customer is in default of any payment obligations to us, all outstanding claims will become due immediately.
8. Warranty and warranty
8.1. The warranty is determined by law.
8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly provided and is noted as such on the invoice.
9. Liability
9.1. The following exclusions and limitations of liability apply to a liability of the seller for damages without prejudice to the other statutory requirements.
9.2. The seller is liable without limitation, as far as the cause of damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations whose violation jeopardizes the attainment of the purpose of the contract or for the violation of obligations which fulfill the proper execution of the contract at all and which the customer regularly trusts. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The Seller is not liable for the slightly negligent violation of obligations other than those specified in the preceding sentences.
9.4. The above limitations of liability do not apply in case of injury to life, body and health, for a defect after assumption of a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the Seller's liability is excluded or restricted, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Withdrawal
You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you who is not the carrier receives the goods (in the case of separate delivery of goods based on a contract for several goods: the last goods; in the case of a contract for the delivery of goods in several partial consignments or pieces: the last partial consignment or the last piece; in the case of a contract for the regular delivery of goods over a fixed period of time: the first good).
In order to exercise your right of withdrawal, you must inform us,
Aquacentre
Owner: Yasin Akgün
Munich Street 4a
85748 Garching
Germany
Email: ppgad@pucrs.br
Phone: + 49 89 416117990
www.aquacentrum.de
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you withdraw from this Agreement, we have to repay all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.
For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. We will not charge you any fees for the refund.
We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately €15. For bulky or heavy goods (e.g., water ionizers, reverse osmosis systems), the return shipping costs may be higher.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
11. Exclusion of the right of withdrawal
The right of withdrawal does not exist or expires in the following contracts:
- for the delivery of goods that are unsuitable for return for reasons of health or hygiene and whose seal was removed after delivery or which, due to their nature, were inseparably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
- to supply goods that are made to customer specifications or clearly tailored to personal needs;
- for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.
12. Returns
12.1. Customers are requested to notify the seller of the return before sending it back (phone: +49 89 416117990 or ppgad@pucrs.br) to announce the return. This allows the seller to process the return as quickly as possible.
12.2. Customers are requested to return the goods to the seller as a prepaid package and to retain the proof of postage. The seller will not reimburse the customer for postage costs.
12.3. Customers are requested to avoid damaging or soiling the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer available, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to inadequate packaging.
12.4. The modalities mentioned in this section (No. 12) of the General Terms and Conditions are not a prerequisite for the effective exercise of the right of withdrawal in accordance with No. 10 of these General Terms and Conditions.
13. Return costs in the event of cancellation
13.1. If the customer is a consumer, in the event of revocation (see No. 10 of these General Terms and Conditions), he must bear the regular costs of returning the goods if the goods delivered correspond to those ordered.
13.2. Otherwise, the return for the customer is free of charge.
14. Storage of the contract text
14.1. The seller saves the contract text of the order. The terms and conditions are available online. The customer can print out the contract text before submitting the order to the seller by using the print function of their browser in the last step of the order.
14.2. The seller will also send the customer an order confirmation with all order details to the email address provided by the customer. Furthermore, the customer will receive a copy of the terms and conditions with their order.
Privacy Policy
15.1. The seller processes the customer's personal data for specific purposes and in accordance with the legal provisions of the GDPR and the BDSG.
15.2. The personal data (such as name, e-mail address, address, payment data) for the purpose of ordering goods are used by the vendor to fulfill and process the contract. These data are treated confidentially and are not passed on to third parties who are not involved in the ordering, delivery and payment process.
15.3. The customer has the right, upon request and free of charge, to receive information about the personal data stored about him or her by the seller. He or she also has the right to rectification of inaccurate data, restriction of processing, and erasure of his or her personal data, provided that no legal obligation to retain such data exists.
15.4. Further information about the type, scope and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the Privacy Policy.
16. Jurisdiction, applicable law, contract language
16.1. The place of jurisdiction and performance is the seller's place of business if the buyer is a merchant, a legal entity under public law or a special fund under public law.
16.2. The law of the Federal Republic of Germany. This does not apply if mandatory consumer protection regulations conflict with such application.
16.3. Contract language is German.
16.4. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
Status: March 2026
