Aura of Hospitality
There is a lot to be said about how a hotel or resort is rated. Perception has it that the higher the rating the nicer the hotel or resort is in terms of luxury and costs. Hotel resort star ratings are generally provided to would-be visitors on a quality scale of 1-5, with 5 being the best. The issue with hotel star ratings is that they can be used as a guideline when choosing or booking one. The real rating comes after these would-be visitors have actually stayed at the hotel or resort as this is where the reality of the stay takes place. How your hotel will be remembered and referenced will be the aura that takes place during their stay and long after when they leave. Hotels Reviews Speak Loud and Clear - In many cases they are the decision makers for those who are looking for a place to stay.
Hotel Reviews - The Language of the Guest
So how important are Reviews to the Reputation of the Hotel or Resort? According to Tripadvisor, 93% of the people find reviews very important when determining which Hotel or Resort they want to stay at. 53% of the people surveyed would not book a Hotel without having a guest opinion about it. Hence, user generated content, as reviews or feedback, grew to a major decision factor for customers. So, positive feedback from satisfied guests sharing their experiences with your Hotel or Resort is very precious. Negative reviews - in contrast - should be diminished and used to improve the quality of the Hotel or Resort. For this reason, it is becoming more and more important for you as an hotelier to build up a professional Hotel or Resort Reputation Management that keeps tracking your reputation all over the web. The very success of your Hotel or Resort is dependent on it.
Since the introduction of the web site phenomenon, Hotels and Resorts are mostly viewed and booked on-line from would-be guests from every corner of the world looking, reading and deciding what hotel or resort they wish to stay at.
Green and Clean Matters
Being eco-savvy is no longer a trend. It has become a lifestyle, dictating consumer attitudes and spending habits, even decisions when it comes to traveling. According to a recent survey, guest satisfaction is substantially higher among guests who report being aware of their hotel or resort’s green programs and seven out of 10 consumers prefer to patronize a business that demonstrates a commitment to the environment.
With some experts believing that green cleaning will soon take over the market and become the norm, hotel managers must strongly consider implementing eco-friendly maintenance measures. The benefits of green cleaning your hotel -including attracting new guests, increasing guest satisfaction and promoting employee health and safety- are immeasurable.
How Do I Make Sure My Hotel Room is Clean?
Your hotel room is your home away from home, with a few exceptions - hundreds of strangers from every corner of the world have slept there, and the hotel staff may not have the same standards of cleanliness that you do at home. It's nice to have someone fold up your towels and make your bed while you're out exploring the world, but in terms of sanitization, a neatly made bed does not equal a germ-free room.
Studies have shown that germs frequently lurk in places like light switches, television remotes and telephone keypads, even in hotel rooms that otherwise appear clean - disturbing evidence of what might be waiting when you wheel your suitcase into a suite.
ECA Water - Dubbed "The Miracle Liquid"
It's a kitchen degreaser. It's a bathroom disinfectant. It kills the worst pathogens on this planet >99.9% and it's one of the best wound care healing agents that minimizes scar tissue.
Sounds too good to be true … well it is true and ECA water is for real. And it's starting to replace the toxic chemicals we have been using at home and in the industry each and every day.
Promote your green cleaning practices—Awareness of green programs has a strong impact on overall hotel guest satisfaction. According to a report from J.D. Powers and Associates, satisfaction is significantly higher among guests who report being aware of their hotel’s green programs compared with guests who are unaware of them. Make sure your green programs are clearly featured on your website, in signage throughout the hotel and guest rooms, at the front desk, and in subscriber e-mails or mailers.
Disinfection and Sanitation
Diseases and infections have always been a major concern to every industry and the hospitality industry being the most vulnerable as it provides accommodations for thousands of people from all over the world. Every day guests arrive, many from other countries where known health concerns exist. Their luggage is checked, unpacked without any thought of what they may be carrying in terms of harmful infectious pathogens of which your hotel could become the next breeding ground.
Like Hospitals that have seen their fair share recently of being in the public eye with negative publicity as a result of breakouts of c. difficile and MRSA, Hotels and Resorts are not exempt from being plagued by similar infectious pathogens.
Benefits of Anolyte
ECA stands for electrochemical activation and is a technology that has been employed for more than 100 years, although it was not until the 1970s that the physicochemical properties of ECA were extensively researched at the All-Russian Institute for Medical Engineering.
The transformation of low mineral salt solutions into an activated metastable state, by electrochemical unipolar action, generates two separate and distinct compounds, generically termed anolyte and catholyte which correspond to their derivative electrode chambers:
The use of electrolysis for the production of reductant-oxidant solutions is used in the processes of water purification and decontamination, as well as for transforming water or diluted electrolyte solutions into environmentally friendly anti-microbial, washing, extractive and other functionally useful solutions.
This is largely due to ECA high activity, use of cheap raw materials and ease of production.
The system produces a liquid disinfectant, non-toxic and degradable, capable of destroying bacteria, spores, viruses, moulds, yeasts, fungi, biofilms (biological incrustations) on pipes and removing odours. Its operation requires only water, Sodium or Potassium Chloride (salt) and electricity.
HOW ECA WORKS
ECA works the same way as the human immune system. When the body is under attack from invading bacteria and viruses, the immune system immediately responds by sending neutrophils (white blood cells) to the invasion site.
Neutrophils are one of the body’s main defences against bacteria and, once activated, produce large amounts of a mixed oxidant solution which is effective in eliminating invading microbes and pathogens.
This weak acid, which occurs naturally in the human body, is called hypochlorous acid (HClO) and it is a potent disinfectant. It is non-toxic to humans and is highly effective as an antimicrobial agent with rapid action. Hypochlorous acid is widely recognized as one of the most effective known biocides.
In detail, the system consists of an electrolysis cell containing two electrodes, a cathode and an anode, separated by a diaphragmatic membrane. In the cell is injected an aqueous solution consisting of filtered and softened water and, depending on the application, sodium chloride (NaCl, salt) or potassium chloride (KCl). With the use of electricity with predefined and controlled amperage and voltage values, the cell produces an electrically-activated liquid, Anolyte, with high disinfection power that can be used in a variety of applications.
This unipolar electrochemical activation created by potential gradients of millions of volts per cm2 between the anode and cathode terminals, results in the creation of solutions whose pH, Oxidation Reduction Potentials (ORP) and other physicochemical properties, lie outside of the range which can be achieved by conventional chemical means.
CHARACTERISTIC AND ADVANTAGES OF ELECTRO-ACTIVATED SOLUTIONS
Electro-activated solutions produced by the system are respectively:
|Acid Anolyte||Active Cl |
500 / 700 ppm
|2.5 / 5.0||1200 / 1000 mV|
|Neutral Anolyte||Active Cl |
500 / 700 ppm
|6.0 / 8.0||950 / 850 mV|
|Catolyte||Sodium hydroxide |
|10.0 / 12.0||-800 / -900 mV|
As presented in several scientific publications, multicellular organisms, including humans and hot blood mammals, to defend themselves against pathogens and foreign microorganisms are able to synthesize, through metabolism, complex mixtures of metastable oxidizing compounds.
These compounds possess a wide spectrum of action and are capable of damaging all major systemic groups of pathogenic microorganisms (bacteria, mycobacteria, viruses, moulds, spores, etc.) without damaging multicellular organisms and human tissues.
The oxidizing liquids and their chemical production mechanisms are similar to those generated in our ECA system and are precisely these common characteristics that give Anolyte a high biocompatibility with human tissues and multicellular organisms besides not being toxic to the environment.
Anolyte has the following advantages:
Anolyte and Catholyte also have the following characteristics: