Descaling under-sink water ionizer | The citric acid solution does not come up from the 2nd outlet

Hello Mr Akgün,

the device actually works perfectly. I almost forgot that I have to descale it too. So I finally wanted to do that today. But I kind of have a problem.

The water doesn't come up. It's maybe halfway there. Since the hose has to make a lot of bends, I thought maybe I would shorten the hose a little. But that didn't help either. Do you have an idea for me?

According to the description, I don't have to turn off the device to do this?

But I still don't do anything with the device. Only the pump works.

Best regards, Martin F.

Solution | The air in the water hose must come out first 3-5 seconds operation in filtered water mode

Dear Mr F.

Thank you for your important question, which I had to put on the website as an FAQ post because that is the only thing that is sometimes ignored when descaling:

Since there are still air pockets in the hose or in the ionizer after attaching the hose of the descaling pump, it is advisable to briefly turn on the water ionizer, ideally in filtered water mode, for about 3-5 seconds, water and air through the pipes to flow through in order to then carry out the descaling process.

The pump can already be plugged in and running. It doesn't matter if water is pumped through the ionizer to the connected citric acid pump in the container with the citric acid. It's only for a few seconds.

If it doesn't work, you can call me and we'll go through it both times: 089416117997

All the best from Munich, Yasin Akgün