Water ionizer repair order
Here you can order a repair if your device is defective. We will first make you a price proposal by email, and then you can send us the invoice that will arise for this repair order, which will be revised by us, and the device to be serviced.
Please click on “buy” and then enter the following details Order note/message box with a:
- Which water ionizer model is affected?
- If you purchased from us, do you still have an order number and invoice number?
- What is defective? please provide a short description.
- We will make a rough cost estimate in advance
- After we receive your device, you will receive a detailed cost estimate, which usually stays under €200 or even €100
- After successful repair or maintenance, we will send the device back to you with the service invoice
When returning this repair order, please include a copy of your previous invoice in the package as a copy of the invoice, if you have it at hand.
Please lay down only the affected device with drip protection caps well packed in the package, completely without accessories and hoses etc - just the device itself.
If the device is defective within the first 6 months, we will cover the entire shipping costs and you will receive a voucher or goods worth the shipping costs for approx. €7 (e.g. 2 Tritan bottles).
During the normal warranty period, you only have to pay the outbound shipping costs; we will cover the return shipping costs.
We will carry out the repair as quickly as possible and send the package back to you.
We ask for your understanding and hope that this will no longer happen after the maintenance.
Old versus new action
Yes, you have one Water Ionizers. Bought years ago. It still works or it no longer meets your expectations. But can it keep up with the new, powerful generation, which is particularly active when it comes to dissolved hydrogen and doesn't just create acid from the water?
Test how strong your device is in this area. He reaches readys therapeutic hydrogen level of > 0,5 ppm, as discussed in Japan and America. Here you can request the pH and H2 test set for your old device.
If you old versus modern If you want to exchange, we have a limited offer for you:
We will take back your used water ionizer, even if you did not buy it from us. No matter what brand. Even if the warranty has already expired. As long as it still works and isn't visibly damaged, it's still worth something. Depending on the condition, you will receive between 20 and 40% discount on each of our new water ionizers. Send us your old device and tell us which new device you would like to have. We will send you our discount offer within 3 – 6 working days.
Even a defective water ionizer can lead to a discount when purchasing a new water ionizer. It is best to speak to us or, better yet, write to us with two photos of the water ionizer.