AQUACENTRUM

Satisfaction guarantee

Purchase without paying in advance | 14 days trial period | 182 days satisfaction guarantee

1. Two-week trial period to start off

Order on invoice: You order a water ionizer or another product by email, by phone, by Skype or by fax. The free two weeks of trial will only begin after you have received the goods.

To test a device we need a 50% pre-payment – this is due to security reasons, we are sure you can understand..

You have the opportunity to send back or pay for the goods after the two week trial. Depending on  the agreement, we can also extend the trial period. In case you return the device you will receive all your prepaid money back.

If you do not send us back the device or water filter within the first 14 days and if you do not pay the amount invoiced in this time frame, then the order will automatically switch to the rental period.

The costs for each additional day will be € 3,00 per day, incl. 19% VAT. This automatic rental period will only begin after the free trial period and will end on the date the return was posted.

2. Satisfaction guarantee of 182 days from date of dispatch:

 

If after the official purchase, by please having the full amount transferred within the first two weeks, you are not satisfied with our water ionizer or another product, then you can send us back the goods within 182 days.

We will refund the purchase price in cases of returns minus a fee for expenses incurred.

The fee amount is 20% of the product price documented on the invoice.

We will issue a credit note with the return and it will be paid to a specified bank account or Paypal account within two weeks after we have received the product.

Video clip: Satisfaction guarantee and trial period:

Like New: Trial devices have not been used for more than two to three weeks

If you are really still unsure and prefer to try electro-activated water through our rental offer or the customer satisfaction guarantee, we would ask you to please be so fair and order a trial device.  This device will be sent to you and is: “equivalent to a new device”, incl. new filters and connection set, new pH test set, new decalcification set, latest instruction manual and, of course, a full warranty like with a new device.

There can be minor aesthetic damage on the outer packaging box or the protective film on the display, rarely on the casing, which have absolutely no effect with the operation of the device. You will not encounter any faults with the trial device itself and its operation, because we carefully and thoroughly check each and every device sent back to us in our family business!

 

We can send a brand new product if requested

In this case you send us back the trial device and receive an invoice with an additional charge towards the new device. Of course you can also just keep the trial device and benefit from up to 19% discount (likely saving the VAT!), even though it was only in use for a maximum of 30 days and is still under warranty protection with us. Simply talk to us about your wishes for savings! We will be telling you the exact discount already when you order the trial device, so that you are free in your decision making at all times.

This offer is active since 2010, the following has been important to us:

Regarding water ionizers, please watch this essential > Lecture video by the expert, Karl Heinz Asenbaum.

Some products are excluded from the satisfaction guarantee. These are water bottles, the Zoomius air purifier and individually ordered replacement filter cartridges and installation materials which have been already in use.

Three typical real-life examples:

Example 1: Payment within the first two weeks

  1. Date dispatched by us: 1.5.2014, date of delivery: 2.5.2014.
  2. You have paid € 1870,00 in advance or within the first two trial weeks.
  3. Return within the trial period, 14 days after receipt of the system on 15.5.2014.
  4. You will have € 1870,00 refunded within two weeks.

Example 2: No payment, only extended trial period (30 days)

  • Date dispatched by us: 1.5.2014, date of delivery: 2.5.2014.
  • Return within trial period after 30 days on 31.5.2014.
  • A rental fee has emerged, which consists of 14 days x € 3,00 =  € 42,00.
  • The rental fee to pay: € 42,00

Example 3: The 182 days testing case, return after 6 months

  • Date dispatched by us: 1.5.2014, date of delivery: 2.5.2014.
  • Transfer of the amount, e.g. € 1870,00 for a Dion Blue (download invoice example), through pay in advance (instant transfer or bank transfer) with dispatch or after the first two trial weeks.
  • Return within the satisfaction guarantee period of 182 days, up until 2.11.2014 at the latest.
  • Refund amount: € 1870,00 minus € 300,00. You will receive € 1570,00 back.

Example invoices with the satisfaction guarantee and trial period DE / CH / AT / EU

We would like to make the typical example invoices available for downloading, so that  you can see how an invoice could look like:

 

Important in case of return, if within the trial period or within the satisfaction guarantee period:

In case of return, it is import to make sure that the product will be packaged properly, so that it will be sent back just the way it has arrived.

The supplied return slip must be filled out and sent back together with the product. The return slip can also be downloaded here.

Modalities of the satisfaction guarantee:

A return after the 14 days and within the satisfaction guarantee is possible at any time and is valid up until 180 days after date of dispatch.

The conditions mentioned above will also be noted on your receipt after an online order and email confirmation has been made before dispatching the goods.

The best way to support us is, if you pay the full amount within the first two weeks after receiving the goods, so that we can invest quickly in new systems.

About 3% of our water ionizer customers return a device. It is fine if you might be one of them, because at least you have tried one out.

You actually have nothing to lose, because you can still have almost the full amount, minus a return fee, refunded after 6 months time. You can see it like a rental fee.

 

Why 182 days of satisfaction guarantee?

To ensure you have given your body enough time for the effects of alkaline ionized water to show its full potential. Like this you have had enough time gaining experience to find out if you are satisfied or not.

We grant this extraordinary service, taking big financial risks in cases of exchange, because we are convinced by the technology as well as the quality of our products and the benefits of alkaline ionized water. Just try it out!

Do you have any further questions?

The best way to contact us is by calling:
+49 89 – 416 117 997
or by email: wasser@aquacentrum.de. I will be glad to answer all your questions.

Your Yasin Akgün, Dipl.-Ing. TUM (link to Biography)